Surveillance and Tracking Services

Surveillance and tracking services help to protect people, assets and properties. They can also help increase productivity and improve customer service.


Physical asset surveillance can be manual or automated and can use data analytics to provide human intelligence operatives with valuable situational awareness. It can also be used to monitor and manage fleets of vehicles, equipment and toolkits, parts inventories and mobile devices that hold critical proprietary data.

Video Surveillance

Video surveillance uses cameras to get objective records of events or track people. Generally, the system includes both cameras for monitoring and a digital camera recorder (DVR) to store footage. Some systems also include other devices to monitor specific areas, such as motion or sound sensors. Many cameras can also be monitored remotely, either on a screen by security guards or via an app on mobile devices. Video can be stored locally on a hard drive or backed up to a server in a data center over an internet connection, sometimes called VSaaS.

Using surveillance systems with 24/7 monitoring and incident alerts, security and IT leaders can help protect people, assets, proprietary information, critical infrastructure, and more. By encouraging a culture of safety, organizations can also promote employee retention and business growth, as well as save on insurance costs and meet compliance requirements.

For example, smart cameras can be used to stop theft and vandalism in parking lots and provide evidence for claims against a perpetrator. They can also improve workflow by identifying troublesome areas and helping keep employees safe, productive, and engaged.

Smart People Tracking

A major concern of organizations is the safety of their personnel and visitors. In the event of a fire or other security threats, the RFID Smart People Tracking System is a vital tool for safeguarding individuals and optimizing response times during emergencies.

The technology uses RFID tags or badges assigned to employees and visitors, which are then detected by strategically placed RFID readers throughout the facility. This ensures that only authorized individuals are within the premises, reducing risk of unauthorized entry and increasing overall security measures. In the event of a security breach, the system is capable of automatically notifying personnel, enabling them to take immediate action.

In a retail setting, tracking technologies quantify activities in the physical store with location and time-based metrics, which optimize demand forecasts, store operations, queues and sales. They also enable retailers to implement Location Marketing (with consumer opt-in), resulting in improved customer experience and enhanced profitability. The technologies can be used to manage transport systems, schedule labor and monitor promotional events. They can also be incorporated into retail analytics platforms for better performance management, decision-making and customer engagement.

Audio Surveillance

Audio surveillance works by recording the sound, typically using a microphone. The microphone can be omnidirectional (picking up sound from all directions, the most common in surveillance) or directional (picking up sound from a specific direction, usually used for more covert monitoring).

Audio is recorded and encoded using an audio compression standard. There are both lossy and lossless standards, with the latter resulting in higher-quality recordings. The majority of video surveillance cameras use the lossy MP3 audio compression standard due to its low bit rate and wide adoption.

Many surveillance cameras include built-in microphones, the simplest way to record audio. The quality of these microphones is often less than desirable, especially in a noisy environment where the mic picks up a lot of ambient noise. For higher-quality recordings, users can opt to use external microphones that are more discrete.

Wiretapping is another common form of audio surveillance. These devices, sometimes called bugs, are small and can be planted inside a phone to listen to both sides of conversations and even record the phone’s surroundings. Long-distance microphones, also known as shotgun microphones, are also popular for covert audio surveillance. These can be used to monitor conversations up to 300 feet (91.4 m) away, and they need to be camouflaged in order not to be detected by suspects.

When using audio surveillance, it is important to consider legal and ethical concerns. Employees should be given notice that their conversations may be monitored, and employers should ensure that the scope of the surveillance is limited to the necessary purposes.

Video Analytics

Video analytics uses advanced algorithms to monitor, analyze and manage large volumes of video. These algorithms digitally analyze video inputs, transforming them into intelligent data that helps in decision making. These systems can be deployed to track and alert security personnel to incidents that require a response.

Some of the most common video analytics use cases include object detection, face recognition, automatic number plate recognition (ANPR), tamper detection and more. These applications provide valuable information that is not easily obtained by manual inspection alone. For example, an ANPR system can detect whether or not a car has a valid driver’s license and alert authorities to the situation. This is a great way to reduce crime and traffic violations.

Another important video analytics application is fence-climbing detection, which allows a system to alert security staff when a person climbs over or struggles with a wire fence. This is a very useful application for companies that have sensitive products on display, such as retail stores or banks.

It is possible to get standard analytics solutions off-the-shelf, but it’s best to find a video monitoring services company that specializes in these types of applications. They will be able to customize software and solutions to meet your specific needs and goals. This is also more likely to be cost effective since a custom solution will be optimized for your specific use case rather than a standard one that has been adapted to general use.